General Terms and Conditions and Customer Information

I. General Terms and Conditions

Section 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (Nutrition-Plus Germany e.K.) via the website www.nutri-plus.de. Unless otherwise agreed, the inclusion of any terms and conditions of your own that you may use is rejected.

(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. An entrepreneur is any natural or legal person or partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their independent professional or commercial activity.

Section 2 Accessibility

(1) Pursuant to Section 14 (1) no. 2 in conjunction with Annex 3 no. 1 of the German Accessibility Strengthening Act (BFSG), we provide information on how our website and our electronic commerce service meet the accessibility requirements of the applicable regulation (BFSGV). This information can be accessed via a separate, appropriately labelled button on our website, such as “Accessibility Statement” or a similar designation, and includes in particular the following points:

• a description of the applicable accessibility requirements;
• a general description of the service in an accessible format;
• descriptions and explanations necessary to understand how the service is provided;
• a description of how the service meets the relevant accessibility requirements.

(2) The contact details of the competent market surveillance authority are as follows:

Market Surveillance Authority of the Federal States for the Accessibility of Products and Services – Public Law Institution (MLBF AöR)
Carl-Miller-Str. 6
39112 Magdeburg
Germany
Telephone: +49 391 567 6970
Email: kontakt@mlbf-barrierefrei.de

(3) We may use artificial intelligence (AI) and specialised tools to implement the accessibility requirements on our website. This is intended to take account of a wide range of possible disabilities, including visual, auditory, physical, speech-related, cognitive and neurological impairments. Further details can be found via the separate, appropriately labelled button referred to in paragraph 1 on our website.

(4) Our website and our electronic commerce service are accessible if they can be found, accessed and used by people with disabilities in the generally customary manner, without particular difficulty and, in principle, without assistance from others.

(5) Measures for implementing the accessibility requirements include, for example, clearly legible font sizes and sufficient colour contrast, navigation by mouse and keyboard, alternative text for images, subtitles and audio descriptions in videos where videos are embedded on the website, easy-to-read and understandable language, compatibility with all common screen readers, and adaptable display options for different devices such as smartphones, tablets and desktop computers.

Section 3 Formation of the Contract

(1) The subject matter of the contract is the sale of goods.

(2) By listing the respective product on our website, we submit a binding offer to conclude a contract via the online shopping basket system under the conditions stated in the product description.

(3) The contract is concluded via the online shopping basket system as follows:
The goods intended for purchase are placed in the “shopping basket”. You can access the “shopping basket” via the corresponding button in the navigation bar and make changes there at any time.
After clicking the “Checkout” or “Continue to order” button, or a similar designation, and entering your personal data and the payment and shipping conditions, the order details will finally be displayed to you in an order overview.

If you use an instant payment system as the payment method, for example PayPal Express/Plus/Checkout, Amazon Pay or Sofort, you will either be taken to the order overview page in our online shop or redirected to the website of the provider of the instant payment system.
If you are redirected to the respective instant payment system, you make the corresponding selection or enter your data there. Finally, the order details will be displayed to you as an order overview on the website of the instant payment system provider or after you have been redirected back to our online shop.

Before submitting the order, you have the opportunity to check the information in the order overview again, change it, including by using the “back” function of your internet browser, or cancel the order.
By submitting the order via the corresponding button, such as “order with obligation to pay”, “buy” / “buy now”, “place binding order”, “pay” / “pay now” or a similar designation, you make a legally binding declaration accepting the offer, thereby concluding the contract.

(4) Your requests for a quotation are non-binding for you. We will submit a binding offer to you in text form, for example by email, which you may accept within 5 days unless a different acceptance period is stated in the respective offer.

(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract are carried out by email, partly automatically. You must therefore ensure that the email address you have provided to us is correct, that receipt of emails is technically ensured and, in particular, that it is not prevented by spam filters.

Section 4 Special Agreements on Offered Payment Methods

(1) Payment via “PayPal” / “PayPal Checkout”
If you select a payment method offered via “PayPal” / “PayPal Checkout”, payment will be processed by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22–24 Boulevard Royal, L-2449 Luxembourg; “PayPal”). The individual payment methods offered via “PayPal” are displayed under an appropriately labelled button on our website and during the online ordering process. “PayPal” may use additional payment services to process the payment; where special payment terms apply, you will be informed of these separately. Further information about “PayPal” can be found at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.

(2) Payment via “Mollie”
If you select a payment method offered via “Mollie”, payment will be processed by the payment service provider Mollie B.V. (Keizersgracht 313, 1016 EE Amsterdam, the Netherlands; “Mollie”). The individual payment methods offered via “Mollie” are displayed under an appropriately labelled button on our website and during the online ordering process. “Mollie” may use additional payment services to process the payment; where special payment terms apply, you will be informed of these separately. Further information about “Mollie” can be found at https://www.mollie.com/de.

Section 5 Right of Retention and Retention of Title

(1) You may exercise a right of retention only insofar as it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

Section 6 Warranty

(1) The statutory rights relating to liability for defects apply.

(2) As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects and transport damage, and to notify us and the carrier of any complaints as quickly as possible. Failure to do so will not affect your statutory warranty claims.

(3) If a characteristic of the goods deviates from the objective requirements, the deviation is deemed agreed only if we informed you of it before you submitted your contractual declaration and the deviation was expressly and separately agreed between the contracting parties.

Section 7 Choice of Law, Place of Performance and Jurisdiction

(1) German law applies. For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the country in which they have their habitual residence, under the more favourable law principle.

(2) The place of performance for all services arising from the business relationships existing with us and the place of jurisdiction is our registered office, provided that you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you have no general place of jurisdiction in Germany or the EU or if your domicile or habitual residence is unknown at the time the action is brought. The right to bring proceedings before a court at another statutory place of jurisdiction remains unaffected.

(3) The provisions of the United Nations Convention on Contracts for the International Sale of Goods expressly do not apply.

II. Customer Information

1. Identity of the Seller

Nutrition-Plus Germany e.K.
Herrenwiesenring 19
53501 Grafschaft
Germany
Telephone: 02641/8903498
Email: info@nutri-plus.de

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

2. Information on the Formation of the Contract

The technical steps for concluding the contract, the conclusion of the contract itself and the available correction options are governed by the provisions entitled “Formation of the Contract” in our General Terms and Conditions, Part I.

3. Contract Language and Storage of the Contract Text

3.1. The contract language is German.

3.2. We do not store the complete contract text. Before submitting the order via the online shopping basket system, the contractual data can be printed using the browser’s print function or saved electronically. After we receive the order, the order data, the information required by law for distance contracts and the General Terms and Conditions will be sent to you again by email.

3.3. For requests for quotations made outside the online shopping basket system, you will receive all contractual data as part of a binding offer in text form, for example by email, which you can print or save electronically.

4. Essential Characteristics of the Goods or Services

The essential characteristics of the goods and/or services can be found in the respective offer.

5. Prices and Payment Terms

5.1. The prices stated in the respective offers and the shipping costs are total prices. They include all price components, including all applicable taxes.

5.2. The applicable shipping costs are not included in the purchase price. They can be accessed via an appropriately labelled button on our website or in the respective offer, are shown separately during the ordering process and must be borne by you in addition, unless free shipping has been promised.

5.3. If delivery is made to countries outside the European Union, additional costs may arise for which we are not responsible, such as customs duties, taxes or money transfer fees, including bank transfer or exchange-rate fees charged by financial institutions. These costs must be borne by you.

5.4. Any money transfer costs incurred, including bank transfer or exchange-rate fees charged by financial institutions, must be borne by you where delivery is made to an EU Member State but payment was initiated outside the European Union.

5.5. The payment methods available to you are shown under an appropriately labelled button on our website or in the respective offer.

5.6. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.

6. Delivery Conditions

6.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found under an appropriately labelled button on our website or in the respective offer.

6.2. If you are a consumer, the law provides that the risk of accidental loss and accidental deterioration of the goods sold during shipment does not pass to you until the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you independently commission a transport company not designated by the entrepreneur or another person appointed to carry out the shipment.

7. Statutory Liability for Defects

Liability for defects is governed by the “Warranty” provision in our General Terms and Conditions, Part I.

These General Terms and Conditions and customer information were prepared by Händlerbund lawyers specialising in IT law and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees the legal certainty of the texts and assumes liability in the event of warning letters. Further information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.

As of 16 July 2026