To do this, please send us a request as quickly as possible using the contact form with the appropriate subject (“cancellation request” or “change of address”) and the order number so that we can process your request before the order is being packed.
In order to ensure the fastest possible shipping, orders (which have already been paid) are automatically sent to our logistics partner within a few minutes, where they are packed as quickly as possible - regardless of our service hours.
Subsequent changes to the order can therefore only be requested by submitting a cancellation request using the contact form, as this will be forwarded directly to our logistics partner and the order may still be withheld.
Inquiries without a corresponding subject sent by email or WhatsApp usually cannot be read in a timely manner.
If you would like to cancel an order (that has already been paid for) and place a new order, please wait until we have confirmed the cancellation of your original order to avoid double shippings.
Thank you!
100% vegan & cruelty-free
